As the Director of Product Management, you will be responsible for shaping and executing the digital product strategy to drive business growth and enhance customer experiences for our center directors, staff & families. You will lead a team of product managers and collaborate cross-functionally to deliver innovative, user-centric solutions that align with company goals. 

Responsibilities 

Product Strategy & Vision 

• Define the digital product roadmap, through cross-functional partnership that identifies & prioritizes new opportunities across the organization 

• Lead customer research, market analysis, and competitive benchmarking to refine concepts that will create sustainable value for our families & organization 

• Establish yourself as a leader within the Digital Transformational Initiative, being an active storyteller within the organization, while driving best practices within the digital program 

Leadership & Cross-Functional Collaboration 

• Lead, mentor, and develop a high-performing digital product team 

• Partner with strategy, marketing, operations, design & engineering to create & drive seamless product execution 

• Influence executive stakeholders by presenting data-driven insights and recommendations 

Product Development & Innovation 

• Own an entire value stream, through the eyes of our key consumers 

• Own the end-to-end product lifecycle, from ideation to launch and iteration. 

• Implement agile methodologies and best practices for efficient product delivery. 

• Provide key product requirements to technical partners, while aligning on technical solutions 

• Drive AI, automation, and emerging tech adoption to enhance digital offerings. 

Business & Financial Impact 

• Align product investments with P&L and revenue growth objectives. 

• Optimize pricing models, user engagement, and digital monetization strategies. 

• Establish KPIs to measure product performance and impact on customer experience. 

Customer-Centric & Data-Driven Decision-Making 

• Leverage analytics, user behavior insights, and A/B testing to refine product offerings. 

• Champion a customer-first mindset, ensuring intuitive, seamless digital experiences. 

• Iterate based on feedback, ensuring continuous product improvement and innovation. 

Prioritization & Resource Management:  

• Collaborate with your team of Product Managers and across the Product Team to prioritize feature development, guiding them in making data-driven decisions that balance the needs of our customers and stakeholders.

• Allocate resources effectively toward the right projects to maximize the value created by the team. 

Stakeholder Management & Communication:  

• Facilitate effective communication between Product Owners, Development Teams, and Business Stakeholders to ensure a shared understanding of goals and alignment on priorities. 

Mentoring and Guidance:  

• Provide mentorship and guidance to your team of Product Owners, helping them develop the skills and knowledge needed to excel in their roles. 

Risk Management:  

• Identify and mitigate risks affecting the successful delivery of product commitments.  Work proactively with business stakeholders and technical partners to identify areas of risk early and collaboratively develop solutions to mitigate those risks. 

Qualifications

• 8+ years in digital product management, with at least 3+ years in a leadership role. 

• Proven experience scaling digital products in a fast-paced, technology-driven environment. 

• Strong expertise in agile development, data analytics, and digital transformation. 

• Experience working with engineering teams, UI/UX designers, and go-to-market teams. 

• Ability to influence executive leadership and translate business goals into digital solutions. 

• Strong understanding of AI, automation, cloud-based platforms, and emerging technologies. 

Preferred Skills 

• Background in SaaS, e-commerce, fintech, or enterprise digital solutions. 

• Experience in P&L ownership and financial planning for digital product portfolios. 

• Knowledge of customer experience (CX), digital marketing, and growth strategies.